Workforce Management Specialists

 

 

Reimagining Workforce Management (WfM): WfM UK works to modernise workforce management by integrating strategy, planning, delivery, and optimisation with the expertise of professionals, artificial intelligence (AI), advanced systems, and the active involvement of internal stakeholders. The goal is to ensure resilience and adaptability in the workforce management strategies that are fit for the latter part of the 21st century.

 

At WfM UK, we recognise the pivotal role efficient resource allocation plays in business success. Our mission is clear:

 Unlocking Efficiency with Blended AI-Driven Workforce Management

 

Blending AI, Strategy, Planning and Real-Time Delivery:

  • We combine artificial intelligence (AI) with strategic planning to optimise workforce allocation.
  • Our focus, ensuring that your people are where you need them, precisely when you need them.
  • In summary, Blended AI-driven Workforce Management transforms administrative tasks into strategic decision-making, enabling more efficient resource utilisation and flexible work arrangements. 

 

Who We Are:

  • As SMEs (Subject Matter Experts) and WfM professionals, we bring over 100 years of experience in handling complex workforce management requirements. Blending this with the new era of AI.
  • Our track record includes overcoming challenges for local, national, international companies, and even the UK Government.

 

Our Expertise:

  • Our responsibilities have extended to overseeing up to 38,000 people across 23 different countries.
  • We thrive on intricate scenarios, where every piece of the puzzle matters.
  • Staying up to date with technology enhances the features and benefits of our service.
  • By blending experts with AI, we create optimum performance.

 

Passion for WfM:

  • Workforce management isn’t just our job; it’s our passion.
  • We believe in optimising workforces to drive organisational success.
  • Our Goal - Freeing Capacity, Optimising Time and Maximising Productivity.

 

Core Services and Approach:

 

Our 5-step continuous journey revolves around four pillars:

  • Strategy: Crafting a robust workforce plan aligned with your business goals.
  • Blended AI: This is a transformative approach that combines artificial intelligence (AI) with expert analysis to optimise employee schedules, enhance efficiency, and improve resource allocation.  It addresses the challenges of traditional workforce management by providing speed, flexibility, and intelligence in creating optimal work schedules, policies and practices.
  • Planning: Efficiently allocating resources based on demand and capacity.
  • Real-Time Delivery: Ensuring seamless execution and adaptability.

 

In summary, Workforce Management Specialists like us are dedicated to orchestrating the perfect blend of people, strategy, and execution.

Introducing WfM Retain

Effective Workforce Management (WfM) is essential for optimising your team. It's about strategically placing the right people, with the right skills, at the right time, in the right place, while maximising efficiency and minimising costs.

 

Workforce Management (WfM) encompasses the skills, processes, and technologies necessary to optimise organisational teams.

 

This requires ongoing analysis and adaptation to ensure continuous improvement. WfM expertise is valuable, but often very expensive.

 

Many organisations find a full-time Workforce Management (WfM) specialist unnecessary. Yet, the need for flexible expert WfM support remains.  

 

WfM UK provides that support, whether you require occasional advice, a fresh perspective, or assistance to supplement your existing team. We also offer expert mentoring to empower your team with essential knowledge and best practices, ensuring they're equipped to deal with your evolving business needs. 

 

Our services span across strategic planning, policy writing, creating principles of planning, operational reviews, system design and training, designing base schedules / rota’s and continuous improvement – essentially, any WfM-related need.

 

Recognising the need for accessible WfM expertise, WfM UK introduces WfM Retain. This on-demand service provides your business with expert support, advice, and knowledge when you need it, for as long as you need it.

 

Gain access to senior-level WfM professionals for a fraction of the cost of hiring a trainee. With a simple monthly subscription, WfM Retain offers flexible and cost-effective expertise tailored to your specific needs.

 

Effortlessly schedule expert support through our online diary, tailored to your package. Book the time you need, when you need it, eliminating any scheduling conflicts.

 

We offer a free 10-minute consultation and detailed work schedules for every task.

 

Experience transparent, cost-effective service without the overhead of London agency fees or hidden charges. Your pre-agreed package covers the necessary hours, with clear tracking of time spent.

 

Say goodbye to project manager costs; we charge only for the resources dedicated to your work.

 

However, we do have access to a large network of experts, that we can call upon to bridge the gaps we do not cover, as well as expert programme/project managers. We can collate all the expertise you need to complete all of your requirements.

 

The Plan to Make Work Pay.

In Summary

 


Are you aware of the pending Government plans for significant reforms to employment rights? 

 

Summary of how this effects Workforce Management (WfM) in your Business? #makeworkpay #wfm #Workforcemanagement #wfmers #ukbusiness #scheduling #hr
 
Ending ‘one-sided flexibility
 
- Banning exploitative zero hours contracts.
- Guaranteed hours.
- Ensure workers get reasonable notice of any change in shifts or working time.
- Proportionate compensation for any shifts cancelled or curtailed at short notice.

Family friendly rights
 
Workers must be supported to work while balancing the essential responsibilities of their wider life.
 
The government is making a number of immediate changes – including making flexible working the default.
 
Changes to flexible working legislation will ensure more requests are agreed.
 
Are you prepared? Do you have the knowledge and experience in your teams to plan and facilitate this? Have you started agreeing WfM Policies or designing principles of planning?
 
Let’s start the conversation and assess what impact this will have on you.
 
 *** Main content to this Section has been taken from the official policy paper from 10th Oct 2024 ***

We Can Help you Build a Base Plan to Facilitate this Legislation,be proactive by having a plan before unions or staff enforce one.

Large, Big, Complex or Small, we can make a Plan to Manage them ALL. 

Strategy

WORKFORCE PLANNING

– People

– Headcount / Recruitment

– Department / Teams

– Output

BUILDING YOUR STRUCTURE

– People

– Department / Teams

– Direct Reports / Management

– Costing Your Structure

EXPERT ADVICE

– Analytics and Optimisation (A&O)

– Availability and Utilisation (A&U)

– Help / Advice / Support

Scheduling/Roster Strategy

– Base Plans

– Design / Construction

– New Structures

– Emergency / Contingency

– Reducing Costs

– Back Up

– New Systems

– Strike Contingency

 

Planning

ROTA PLANNING

– People

– Headcount / Recruitment

– Department / Teams

– Output

BUILDING YOUR STRUCTURE

– People

– Departments / Teams

– Direct Reports / Management

– Shift Content / Patterns

– Skills / Competencies

OPTIMISATION

– Analytics and Optimisation

– Availability and Utilisation

– Help / Advice / Support

Delivery

COMMUNICATION

– Modern Automated

Communication Channels

– Individual Personal Email

Addresses & Profiles

– Real Time Leave Processing

& Management

REAL TIME CLOCK IN

– Modern Web Based Clock In

Facilities

– Accurate Automated Live

Reporting

CAPTURING ACTUALS

– Live Feeds for Reporting on

Demand

– Automated Time Sheet Data

Population

– Automated Payroll Integration

ANALYTICS & CONTINUOUS

IMPROVEMENT

– Analytics & Constant Continuous

Improvement

– Help / Advice / Support

The Services that we Can Offer:

A Snapshot of the Services that we can provide (But not limited to)...

WfM Stratergy

Detail Above

WfM Planning

Detail Above

WfM Real Time Delivery

Detail Above

Time & Attendance Management

WfM System Implementation

WfM Project Work

Roster/Rota/Schedule Construction & Optimisation

Annual Leave Planning

WfM Forum & Industry Leading Helpline

Email Support
Book an Online Meeting
Ring the Helpline
WfM UK WhatsApp Community

Fees / Prices

 

Hourly / Day Rate / Fixed Fee

 

Can be contracted Directly or via an Umbrella Company

2025 - Lets Explore

WfM UK Making Timesheets Digital

Have you thought about automating Timesheet Data? 2025 is the time to change...

Some Helpful Guides and Advice on Good Practice

Workforce Management (WFM) is a crucial set of skills, expertise, processes and technologies that organisations use to optimise their workforce. It's about ensuring you have the right people, with the right skills, in the right place, at the right time. Whilst ensuring that the output is as efficient and cost effective as possible. Ensuring continuous improvement whilst analysing and adjusting to achieve maximum optimisation and efficiency.

Core Components:

  • Strategy:

An effective WFM strategy requires precise forecasting, planning / scheduling, and real-time management. Accurate forecasting involves predicting demand to ensure proper staffing levels, while scheduling ensures the right mix of employees are available to meet this demand.

  • Forecasting:
    • Predicting future workload and staffing needs based on historical data, trends, organisational strategy and objectives as well as other factors.
  • Planning / Scheduling:
    • Planning and Creating employee schedules that align with forecasted demand, while considering employee availability and skills. Ensuring this is optimised to get the most efficient, cost-effective use of the workforce.
    • Flexible scheduling is a key component of Workforce Management (WFM) that allows organisations to create work schedules that accommodate both the needs of the business and the preferences of employees. This approach involves planning and creating employee schedules that align with forecasted demand while considering employee availability and skills. By offering flexible scheduling, organisations can ensure that they have the right mix of employees available to meet demand, which helps to optimise efficiency and cost-effectiveness.
  • Time and Attendance Tracking:
    • Monitoring employee work hours, including clock-ins, clock-outs, and breaks. This is a critical piece of information to feed the activities above. Feeding Planned v Actual and reflecting on Actuals.
    • Controlling Spend and reducing Overtime and external costs.
  • Absence Management:
    • Tracking and managing employee leave, such as vacations, sick days, and other absences. A& U data needs to be dissected and absorbed to ensure that it reflects Actual data.
  • Compliance:
    • Ensuring adherence to employment laws and regulations related to working hours, overtime, and other employment practices. Also considering future laws and regulations that will have an impact to change the decision-making process today. (i.e. Make Work Pay)
    • This needs to be reflected in a realistic, up to date training plan that highlights gaps in skills and plans for upskilling and succession planning.
  • Analytics and Reporting:
    • Analysing workforce data to identify trends, measure performance, and make informed decisions. A&U data needs intensive scrutiny and analysing to ensure it feeds back into the continuous improvement cycle.

 

Key Benefits:

  • Increased Productivity:
    • Optimising staffing levels and schedules to maximise efficiency.
  • Reduced Employment Costs:
    • Minimising overstaffing and overtime expenses.
    • Optimising Establishments.
    • Reducing external dependencies (Agencies etc).
  • Improved Employee Satisfaction:
    • Providing flexible scheduling and empowering employees with self-service tools. This approach allows employees to have more control over their work hours, which can lead to increased job satisfaction and reduced stress.
    • Providing quality work-life balance and ensuring employees have quality time off.
    • Providing visualisation of all relevant data.
  • Enhanced Compliance:
    • Reducing the risk of legal penalties by ensuring adherence to employment laws.
    • Have the right skills available to utilise.
    • Ensuring the welfare of employees including fatigue management.
  • Better Decision-Making:
    • Providing data-driven insights to inform workforce planning and management.
    • Better visualisation of company objectives and goals.
    • Fact based, data-driven decision making.

The Role of Technology:

  • WFM software plays a vital role in automating and streamlining workforce management processes. These solutions often include features such as:
    • Automated scheduling.
    • Real-time time tracking.
    • Mobile access for employees and managers.
    • Advanced analytics and reporting.
    • KPI Dashboards and Monitoring.
    • Automated / Assisted authorisations and workflows.

 

In today's evolving work environment:

Workforce management is becoming increasingly complex, with the rise of remote work, contingent workers, and the gig economy. WFM solutions are adapting to these changes by providing tools for managing diverse workforces and flexible work arrangements.

However, having a the right mix of an SME and Technology is absolutely essential to ensure the output has been sensed checked and has an expert to critique, adjust and continuously configure, together with technology to speed up the execution, report on demand and provide and visualise the data it holds.

In essence, workforce management is about strategically managing your most valuable asset: Your People.

Contact us or Request a Copy of our Brochure

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